Introduction

This privacy policy will give you a more comprehensive explanation of how your data is handled by Teloniq Communications. If there is anything that is not clear from this privacy policy, please feel free to email us at support@Teloniq.net

Our Principles

We are committed to maintaining the confidentiality, integrity and security of personal information and we will take all appropriate technical and organisational security measures to ensure that where any personal information is provided to us it will be protected against loss, destruction and damage, and against unauthorised or accidental access, processing, erasure, transfer, use, modification, disclosure or other misuse.

We shall not disclose to any person any personal data of a data subject that is processed or hosted by us where any such disclosure would not comply in all respects with the provisions of any applicable data protection legislation or regulations relating to the data subject concerned.

We will ensure that personal data shall be:

1. processed lawfully, fairly and in a transparent manner in relation to individuals;
2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes, with further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes not considered to be incompatible with the initial purposes;
3. adequate, relevant and limited to what is necessary in relation to the purposes for which the personal data is processed;
4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by Applicable Law in order to safeguard the rights and freedoms of individuals; and
6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Collection

We collect your personal information so that we can provide you with the products, services, or information that we supply. This may include your first name, last name, location, age, phone number, email address, postal address, and payment details that you have provided when interacting with us. We may also collect information on how you use our website, your product preferences, opinions, and other personal preferences. Other information that may be automatically collected when you visit our website includes (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location,n and time/date stamp. At times, we may collect personal information from a third party or a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.

What we collect from you

User contact forms

When you fill out a contact form on our website, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.

Mailing list

If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to the services or products we provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority.

When you sign up with us and create a login with us

When you sign up for our website using your details, we will collect this personal information so that your user preferences are stored when you come back and log in.

RSS Feed

If you wish to make use of the RSS service at https://www.Teloniq.net, you will need a piece of software known as an RSS Reader or Aggregator. This automatically gathers RSS feeds from all of your selected online publications, and makes them available to you on your desktop so that as new items are published, you will be automatically alerted of new content on our website.

There are many RSS readers available online, however please note we cannot recommend a specific RSS reader and cannot provide support in the use of RSS readers. You download and install them at your own risk.

Credit card payments, including PayPal

If you make a credit card payment on our website, please be aware that in some instances your credit card details may be made fully available to us so that we can process your payment. You can rest assured that we destroy all credit card information the moment the payment has gone through.

If you pay on our website through a payment service such as PayPal, then we will only receive basic information and confirmation of payment. We will not have any access to your credit card details as these are handled by a third party payment provider, in line with their terms of use.

Contacting Support

If you contact us for technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and Teloniq Communications throughout the support request process.

What we collect and receive from others

3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+, etc)
Where your personal information is contained in a user-generated post or a communication through a third-party commenting system, please be aware that the comment may become and remain public.

Third-party polling and survey plugins (GetFeedback, Survey Monkey, etc)
When you fill out polls or surveys on our website using GetFeedbcak, Survey Monkey, PollDaddy or another third party survey provider, please bear in mind that while we retain control of the data that you provide, all data provided is collected under the privacy policy of that provider and therefore may vary from provider to provider. We do our best to select providers who adhere to Australian privacy laws.

Advertising
We may use your personal information to deliver advertising that is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it simply means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by us or by a third party, ie. Google AdWords), feel free to contact us at support@Teloniq.net.

Maps/Video and other embedded content
Embedded content such as Google Maps, YouTube videos etc. is embedded or placed on our website – it is not hosted on our servers and therefore any interaction with such services is done so in accordance with their privacy policy.

Social Network widgets and buttons (Facebook, Linkedin, Twitter etc)
By clicking or using any social network widgets on our website, you understand that you do so under the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content posted using these widgets, may become visible to your social network.
What we collect from your online activity

https://www.Teloniq.net uses cookies and other digital identifiers that fall into the following three categories:

Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
Cookie rights: You can always disable the use of cookies and opt-out of tracking by Teloniq Communications by changing the security settings of your browser. However, please bear in mind that this may affect how some items are displayed on our website. View this article for instructions on how to do so.

https://www.teloniq.net may collect, use, and/or share your location data to provide you with location-based services. Please be aware that your location data may only be tracked through an opt-in process most browsers and devices will notify you of. No location data will be collected without your authorisation being provided.

Cross-border Disclosure of Personal Information

Some of your personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) that are direct partners that assist us in providing our service. As per APP 8, we have taken steps to ensure that the overseas recipient does not breach the Australian Privacy Principles. We also have policies and procedures in place to safeguard the handling of your personal data by such entities.

Direct Marketing

When it comes to direct marketing, no one likes being spammed. At Teloniq Communications, we may use your personal information to send you advertising that is customised to your interests, characteristics, or general location.

Opt-out: As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this, you can manage which messages you receive from us.

Use and Disclosure

We only use personal information for the purpose for which it was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party, unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):

You have consented.
You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities, or bodies 
It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information

We do our best to ensure your personal information is up to date and accurate at all times, as this allows us to deliver a better service to you. If any information we have on you needs to be corrected, please contact us via privacy@Teloniq Communications.com.

Data Security

We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, every Teloniq Communications employee or agent must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at privacy@Teloniq.net

Access and Correction

At Teloniq Communications, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at support@Teloniq.net or as per the contact details below, and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health, or safety.

In addition to our obligations under the Privacy Act, we also abide by the EU General Data Protection Regulation (GDPR) in the following ways:

You may request that we send to you, or give you access to, all personal information we hold on you
You may exercise your right to be “forgotten”. This means that, upon request, we will erase all of the personal information that we hold on you.
You may also fully withdraw consent to have any of your personal information collected.
For any of these requests, please contact us on contact@teloniq.net or view our full contact details further below.

When no longer required or requested by you, all personal information is destroyed securely, unless required by law.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

Complaints Handling

If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at support@teloniq.net